ISO 17020 quality manual
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ISO/IEC 17020


The quality manual has the following table of contents.
Below you can download a sample.

Table of contents
 
0.0.   General
1.0.   Background of the inspection body
2.0.   Normative references
3.0.   Terms and definitions
4.1.   Impartiality and independence
4.2.   Confidentiality
5.1.   Administrative requirements
5.2.   Organization and management
6.1.   Personnel
6.2.   Facilities and equipment
6.3.   Subcontracting
7.1.   Inspection methods and procedures
7.2.   Handling inspection items and samples
7.3.   Inspection records
7.4.   Inspection reports and inspection certificates
7.5.   Complaints and appeals
8.1.   Management system requirements
8.2.   Management system documentation
8.3.   Corrective actions
8.4.   Preventive actions
8.5.   Management review
8.6.   Internal audits

Sample
 


Download a sample of our ISO 17020 quality manual here:
Quality Manual

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